At 12cuci pro, your privacy is not just a box we tick. It is a genuine commitment. This document clearly and honestly explains how we collect, use, store and protect your personal data as a registered player on our platform.
Personal Data Protection Act 2010 (Malaysia's PDPA): All data management practices at 12cuci pro fully complies with Malaysia's Personal Data Protection Act 2010. Your rights to access, correct and delete your personal data are fully guaranteed under this policy.
These principles shape how we handle every piece of personal data belonging to Malaysian players
We only collect personal data that is strictly necessary to provide the service 12cuci pro. No data is collected without a clear and legitimate purpose. Every piece of information we request during registration or verification has a specific reason behind it, and you have the right to know what that reason is.
All personal data and financial information stored on our servers 12cuci pro protected with AES-256 encryption – the same standard used by Malaysian financial institutions such as Maybank and CIMB. All data transmitted between your device and our platform is protected by SSL/TLS at all times, without exception.
Only staff of 12cuci pro who require access to your data in order to carry out their designated duties are permitted to view that information. Every access is automatically logged and audited. No staff member may access player data outside the scope of their role without senior management approval.
12cuci pro has never sold, rented, or traded players' personal data to third parties for marketing or any other purpose, and never will. Your data is not our revenue stream — your gaming experience is. This is not merely a promise; it is a fundamental business commitment.
This privacy policy is drafted in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. We uphold all data protection principles enshrined in this Act — including the general principle, the notice and choice principle, the disclosure principle, the security principle, and the data integrity principle.
You have full rights to access the personal data we hold about you, request corrections to any inaccurate information, apply for data deletion, and withdraw your processing consent at any time. All such requests will be processed within 14 business days at no charge.
This Privacy Policy explains how 12cuci pro (operated at https://12cucipro.com) collects, uses, stores and protects your personal information when you register and use our platform. This document forms part of the agreement between you and the management of 12cuci pro. By using our platform, you agree to the terms set out herein. If you do not agree, please discontinue use of the platform and contact our support team to close your account and withdraw your balance.
12cuci pro collects personal data from you through various means during your interactions with our platform. The following are the main categories of data we collect and their purposes:
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Full name, MyKad/passport number | Identity verification, KYC compliance |
| Contact Information | Malaysian phone number, email address | OTP verification, account communications |
| Financial Information | E-wallet account number, account holder name | Processing deposits and withdrawals |
| Login Information | Username, password (encrypted) | Account verification and security |
| Verification Documents | MyKad copy, bank statement | Advanced identity verification (KYC/AML) |
Important Note: We do not collect precise GPS location data from your device. Location is recorded based on IP address only and is used solely for regional verification and account security purposes, not for physical tracking.
Personal data collected by 12cuci pro is used solely for legitimate purposes related to the operation of the platform and the provision of services to you. The following are the specific purposes for which that data is used:
Marketing Consent: We will not send you any marketing communications without your explicit consent. During registration, you may choose whether or not to receive promotions. This preference can be changed at any time through the notification settings in your account.
12cuci pro does not sell, rent or trade your personal data. However, in the course of operating the platform, there are limited situations where data may be shared with carefully selected third parties:
In all of the data-sharing cases described above, 12cuci pro ensures that recipients have adequate data protection measures in place and use the data only for the stated purpose. Every data-sharing arrangement is governed by a legally binding data processing agreement.
The security of your personal data is our highest technical priority 12cuci pro. We continually invest in the latest security infrastructure to ensure your data is protected at every stage — in transit, in processing, and in storage.
Data Breach Report: In the unlikely event of a security breach affecting your personal data, 12cuci pro committed to notifying you within 72 hours of becoming aware of any incident, in line with industry best practices and applicable legal obligations.
While we take all reasonable steps to protect your data, no digital security can be guaranteed 100%. We encourage you to take your own precautions as well — such as using a strong and unique password, keeping your login credentials private, and promptly reporting any suspicious activity on your account.
12cuci pro retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable Malaysian law:
Upon expiry of the retention period, your personal data will be securely deleted or anonymised in accordance with established procedures, unless extended retention is required to fulfil specific legal obligations that remain active.
As a data subject under Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding the personal data we hold about you:
You have the right to request and receive a copy of all personal data we hold about you. Requests are processed within 14 business days and are free of charge for the first request each year.
If any data we hold is inaccurate or outdated, you have the right to request a correction. We will update the information within 7 business days following identity verification.
You may request deletion of your personal data, subject to applicable legal retention obligations. Data required for legal compliance periods cannot be deleted before those periods expire.
You have the right to object to the processing of your data for direct marketing purposes at any time. Your objection will be actioned within 5 business days with no impact on your gaming account.
You may request your data in a machine-readable format (JSON or CSV) for transfer purposes, making it straightforward to switch platforms in the future.
For processing that relies on your consent, you may withdraw that consent at any time through your account settings or by contacting our support team. Withdrawal does not affect any processing that has already taken place.
To submit any request relating to the above rights, please contact the Data Protection Officer 12cuci pro via email at support@12cucipro.com with the subject line "Personal Data Rights Request". Please include your registered phone number and the type of request to expedite the identity verification process.
12cuci pro uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience and analyse usage patterns. The following are the types of cookies we use:
| Cookie Type | Function | Duration |
|---|---|---|
| Maintaining login sessions, CSRF security, language preferences and basic platform settings | Session / 30 days | |
| Remembering your display preferences, favourite games, and interface settings you have selected | 90 days | |
| Understanding how players use the platform for product improvement purposes (anonymised data) | 12 months |
Essential cookies cannot be disabled as they are required for core platform functions such as login and security. Functional and analytics cookies can be managed through the cookie settings found in the platform footer or via your web browser settings. Please note that disabling certain cookies may affect your experience on 12cuci pro.
12cuci pro does not use third-party cookies for targeted advertising. We do not share cookie data with ad networks or social media platforms for remarketing or advertising profile-building purposes.
12cuci pro reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, technology or relevant Malaysian legal requirements.
We maintain an archive of previous versions of the Privacy Policy for reference when needed. If you wish to access an earlier version, please contact our support team.
If you have any questions, concerns or complaints regarding how 12cuci pro manage your personal data, we encourage you to reach out to us directly:
We are committed to responding to all privacy inquiries within 3 business days and resolving complaints within 14 business days. For more complex cases, we will provide you with a progress update within 30 business days.
If you believe that 12cuci pro does not handle your privacy complaint to your satisfaction, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (under the Ministry of Communications), the regulatory body for the PDPA in this country.
Support team 12cuci pro communicate in Bahasa Malaysia. You do not need to write in any other language to get assistance with your privacy or data rights. All enquiries are handled by trained human staff – not automated systems.
Other important documents you should read as a member 12cuci pro